Conflict is an inevitable part of our workday life as values and points of view can create tension among peers. Conflict is defined as the disagreement among two or more individuals, groups or organisations. This disagreement may be relatively superficial or very strong. It may be short lived or exist for months or even years, and it may be work related or personal. Look up the word conflict in the dictionary and you will see several negative responses. Descriptions such as: to come into collision or disagreement; be at variance or in opposition; clash; to contend; do battle; controversy; quarrel.